American Customer Satisfaction Index is Out!
The American Customer Satisfaction Index, based in Michigan measures consumer satisfaction across 43 industries and more than 200 companies in the United States. In its annual findings, this economic indicator announced Google as outsmarting all its competitors in the Web portal and Search Engine space. Google earned 86 points out of 100 with close competitor Yahoo trailing at 77.
In the PC Industry segment, Apple topped the list with 84 points with archrival Dell being pushed to the second slot scoring 75 points. On the whole customer satisfaction within PC category was up 1.3% to 75 this year and key reason was enhanced satisfaction with Windows computers.. Compaq's score went up 6% to stand at 74 points, Gateway's managed 3% rise to 74 while Hewlett-Packard was up 1% to 74 and Dell's stood at 75 points like the last year.